Hold down the power button for 10 seconds. 110 0 obj <> endobj xref The difference is, these are much more fun! This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. %PDF-1.4 % This scooter is giving a E3 Error code and the manual simply states to replace the console. 51 reviews. Of course, with any new or growing technology there are often hiccups along the way. Therealjondotcom 3 yr. ago. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Has refused refunds. Set the line out of the way once disconnected. You may need a replacement battery if your current one is faulty or has sustained physical damage. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Pressing on button does not illuminate the display nor does the throttle have power. Is a fire hazard. E02 - Adjust your brake calipers so that they operate effectively. If that doesn't work, email support. 0000000696 00000 n Tighten the screws firmly. Not much help really. Use caution as extreme force may damage your scooter console or battery connections. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. You can now turn your hoverboard back on.*. If your charger does not turn green when you plug it in, your problem may lie in your charger. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. GoTrax - GMAX Electric Scooter. Set the battery to the side for disposal. Kick stand wobbly. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. They cannot show error codes. There is no doubt that hoverboards are a popular and fun way to get around. If there is, youll need to buy another one and replace it. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. A fully charged battery will have between 36 and 42 volts. When the battery is fully charged it will change from red to green. For example, only standing with one foot on your hoverboard can cause some models to beep. It goes fast and I can go up big hills . . GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Has seemingly chose to simply respond but not take action (i.e. Expect More. 0000047449 00000 n Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. It's a 36V 6 Ah battery that offers higher performance. Store the screws and hook in a safe location for later use. I have had it for over a month now and have had zero problems with it. I will come back and edit the post if I experience anything that you've listed. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. - Easy fix. So far I've got about 60 miles on it. Free standard shipping with $35 orders. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Even if just pressing for a second - Kind of scary actually. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Of course, you could also have an issue with your battery. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! It is not managed by iFixit staff. Here is a link to find the manual for your Gotrax hoverboard. Scary at first. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. I err on the conservative side, and would rather "under charge". Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Related: Mobility Scooter Battery Losing Power Uphill Fixed. 21E, 22E, 25E, and 30E - Replace console to fix error code. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK In all cases the company has been slow to respond. - Very dangerous as you can be cruising along and the motor completely shuts off. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Hold down the power button for 10 seconds. Save my name, email, and website in this browser for the next time I comment. Max speed: 7.5 MPH. Further, the locking pin is completely . . As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Mine out of the box has this metal grinding sound coming from the back. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Aug 15, 2020 If all of them work normally, then you need a new charger. (If you see an issue, please stop and consult a technician before proceeding.). Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). . It sounds like a bad battery but checking the connections is the first step. Gotrax is known for adapting its electric vehicles to the needs of consumers. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Troubleshoot common issues with your gotrax hoverboard with our handy guide. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. There are many possible reasons why your Gotrax hoverboard is not balancing. Press J to jump to the feed. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Next, check to see if there is any damage to either end of your scooters charging cable. We'll go through each electric scooter and the error codes that occur. Can't get the scooter to start. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. But when I press the throttle, nothing happens. Press question mark to learn the rest of the keyboard shortcuts. I continue to struggle with GOTRAX's customer support team. How do you check the odometer on the GXL V2? Find low everyday prices and buy online for delivery or in-store pick-up. I also have a V1 and no issues. 0000017087 00000 n If you can not grip the top with your fingers use a pair of pliers to assist you. In addition, I now have the old lithium ion battery I need to figure out how to dispose. This is telling you the charger is working. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Range: 4 miles (est) Max. Easy Fix but time consuming. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Its possible that you got a defective battery. Turns on but shows zeros no matter what. No. The console on the scooter displays speed in MPH, battery life, and headlight. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Choose from Same Day Delivery, Drive Up or Order Pickup. My GoTrax (about 5 months old) started acting weird today. If the scooter works after disconnecting the brake switch then the brake switch is defective. Power completely shuts off while riding. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. If your Gotrax hoverboard will not turn back on you are experiencing an issue. GOTRAX - F5 Electric Bike . Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. GOTRAX. But some parents may balk at spending more than $100 on an electric scooter. 0000000016 00000 n Visit the Gotrax . This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. If the battery is fully charged, then the issue is likely with the motherboard or wiring. If still showing error code, contact Customer Support for assistance. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. When you plug your charger into the wall, the indicator light will turn green. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS This scooter is giving a E3 Error code and the manual simply states to replace the console. You can recalibrate your Gotrax hoverboard by following the instructions above. Thus can not charge scooter. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. It is possible to check the voltage of your battery using a voltmeter. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! This is a few specific actions that act as a reset for your board and can fix many common issues. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Codes often have simple solutions and we are here to assist. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. You may want to check your fuse box to see if any fuses are blown. These models of e-bike only feature an LED Display. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. You can recalibrate your Gotrax hoverboard by following the instructions above. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. So, 3 hours for 4 bars = 45 mins of charging time per bar. Turn the key or power switch on and engage the throttle all of the way. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. You can get it started again if you press the button so it's probably not a power issue. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. The motor does make some noise when first accelerating but goes away. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Front tire making a very loud noise. So in short. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Yes The BBB's grade of "F" still . When the battery is fully charged it will change from red to green. 20 MPH Max speed and durable 10 . When you connect the charger to the hoverboard it will turn red to let you know it is charging. Gotrax scooter not charging? To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Happy to help! Weight: 17 pounds. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) The motor would sometimes "sputter" (not engage) when you push down the throttle. Listen or look back to see if the rear wheel is slowly spinning. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Missing tire extension - poor quality control. You feel the scooter lose power and your inertia throws you forward. When the scooter is powered on, press the power button 3 times to switch the speed unit display. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. `f25Jz>`lf(< @%-vCN 0000006755 00000 n Back fender completely broken off, bottom screw plate snapped. After fully charging, I prepared for the first ride with the new parts. Not much help really. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. k 3TXK c"b0] 3:P $% Then plug your charger cable into both ends and leave it overnight. 0000003099 00000 n If the scooter is off but still takes off, this means that the control box is damaged. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. All night charging leads to 15 minutes of riding. Please Note, some electric scooters share error codes. 0000002987 00000 n Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. All I've done is adjust the brake pads to prevent rubbing. $799.00. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). We show a quick view. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. *You may need to perform a recalibration up to three times to fix your issue. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. 3. Listen or look back to see if the rear wheel is slowly spinning. If your charger does not turn green when you plug it in, your problem may lie in your charger. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. It is possible to check the voltage of your battery using a voltmeter. Test The Battery Pack On A Scooter That Runs. Has been extremely slow to respond with replacement parts. Need help troubleshooting a scooter issue? 0000006275 00000 n 0000013506 00000 n I've emailed support but I'm waiting. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. This problem could be caused by many different things. But, as soon as it worked for quite some time, it started showing various problems. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Contact: kevin@ocproscooters.com or text: 714-420-1311. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. As an Amazon Associate I earn from qualifying purchases. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . All rights reserved. GOTRAX sent me a battery and a replacement handle bar. Looking For The Best Lock For An Electric Scooter? There are many possible reasons why your Gotrax hoverboard is not balancing. 110 20 . I had my second issue within 17 business days of receiving the scooter. Looks like spring issue. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Check which of them the problem is and get it fixed immediately. Easy fix but annoying. If it's not been used for a while, it might need charging. Reattach the console/head unit by sliding it back into place. Do you think most of the lower-priced scooters are having these problems? Worse issue if in a crowd or on road and people behind you don't expect you to slow down. :~f 12`L,@" Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Apr 15, 2021 The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. These codes will pop up over your console's display when there are issues within your electric scooter. This is one of the most common problems we hear about, so it's always worth checking first. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Make sure the petals are level with each other and on a flat surface. Once you ensure the position is correct, gently slide the pack into the tiller. Step 6 Install the battery pack. This is telling you the charger is working. Make sure the petals are level with each other and on a flat surface. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. E03 - Change speed settings or gear. GOTRAX - F5 Electric Bike. What if the part I ordered did not solve the problem? I am on the hook to pay for shipping to send back their poorly made products. Recommended rider age . Search General questions or product specific choose what you're looking for from our awesome drop down menu. Motor stutters with rapid jerking and wont go.. possible motor failure. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Bolts provided are rusted - poor quality control. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Power on your scooter and take it for a test drive. Can you please tell us how we can improve this article? Grab the new battery pack and ensure that your are installing the battery pack correctly. Back wheel cover scraping tire. Beeping can also indicate uneven pressure on the hoverboard sensors. Install the locking hook and the two screws into the head unit. This is an internal issue and the bike should be sent back for repair. It will display all specifications more visibly. Check the fuse or circuit breaker. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Here is a link to find the manual for your Gotrax hoverboard. Scooter is in the dumpster. Its possible the quality slipped with the V2, but they are basically the same scooter. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. 0000005863 00000 n The problem with your Gotrax scooter may be a loose connection or a dirty charging port. I was super encouraged as the handle bar looks a little different from the original version I received, better.
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